Complaint management system
Complaint management system is an essential need of every business. Complaint management system in Pakistan aids the business to have a deeper insight about their products and services. Not only this it also helps to maintain law and order between employees as well.
Tech world’s complaint management software provides multichannel capabilities to fulfil the need for managing complaints. With its advanced capabilities of generating detailed reports is very helpful for obtaining quick and deeper insight.
It also works as a platform for cross functional collaborations. Our software is the best solution for developing the rapid customer feedback system.
What is Tech world’s complaint management software in Pakistan?
Basically a complaint management system in Pakistan is the process of tracking, managing, responding and reporting about customer complaints or their misadventures. Hence it is a 24/7 process so it requires a very streamlined and scientific approach. The approach which can lead to better and quicker responding every time.
Manage the complaints from different channels:
In the world of social media, customers can report his complaints anywhere. So, it is necessary to make sure of your presence on each channel. Therefore, our software has the capability to respond to the customer in the quickest way though they access you from any channel.
Our special feature collects all the tickets from different channels and segregates them into different categories so that it becomes easy for the representative to respond to them
The channels through which customers can access you are:.
- Social media
- Web form
Assigning right ticket to the right representative:
When any customer or an employee files a report or complains about the product or service. It can be of any kind. So it is necessary that every kind of ticket must reach the right representative from the right department.
Automatic ticket management:
Our software uses the simplest feature of ticket management making it least complicated. It works according to a predetermined limit of tickets. It distributes the tickets rightly to each of the employees. Without wasting any time and minimal interference our software feature makes sure that all of the tickets are responded to and nothing is left behind.
Making peaceful workplace while facilitating collaborations:
If you don’t have a proper complaint management system in Pakistan in hand then it will be very difficult to manage the nuisance and chaos which results when several employees from different departments work together. Therefore Tech world’s software comes up with specific features that will make workplace collaboration less complicated and a better one.
Collaborations with different teams:
Resolving customer’s complaint is not a job of a single department. It has to involve several departments, their interdependency and cross functional work. However, in all this the communication may disrupt or due to long paths , clases may appear.
Therefore our features offer tagging, employees can tag themselves to look after a specific task. It creates harmony in processes with least complication.
Alerts for agent collisions:
Companies may not work properly due to overlapping of work or the overloading. So they have to manage the tasks so they do not it twice. Therefore our software’s features notifies the two employees if they are viewing the same ticket at the same time. It also notifies them which employee is working on a ticket so they do not work on them.
Integration with other apps:
Our software makes sure that you can connect and collaborate with several other beneficial apps like project management applications or the customer relationship management applications. It enables you to have an even look on all the customer information. Otherwise it will be distributed among several apps and it is hard to sort that out.
This feature helps the employees to have a look at all the complaints and so they can decide which ticket is more crucial. Therefore they can respond to tickets depending upon their status. As a result employees can exchange notes and can communicate about them.
Complaint management system in Pakistan Features:
- Ticket management
- Self service
- Agent productivity
- Process automation
- Insights and impact